BLACKS CHARPY - website Privacy Policy and use of Cookies
For the purposes of the General Data Protection Regulation ("GDPR") and UK
data protection laws, the controller is RJW Ltd of Unit A5 Chaucer
Business Park, Watery Lane, Kemsing, Sevenoaks, Kent. TN15 6PW.
About this document
This privacy policy sets
out the way we process your personal data and we’ve created this privacy
policy to make sure you are aware of how we use your data.
How we collect your information
We may collect
your personal data by means of a form on our website or by telephone,
email, fax, or post. We may collect this data in the following ways:
• Directly from you, when you submit an enquiry, order, make a request
for administrative or technical support, or contact us for other reasons
• When we, from time to time, contact you regarding administrative or
technical support matters
The types of information we
collect
We may collect the following types of personal
information about you:
• Contact information, including email
addresses, telephone numbers and postal addresses
• Records of
communications and interactions we have had with you
• Financial
information, including bank account details, debit card details, and
credit card details
• Information relevant to our provision of
technical support to you.
Why we use personal data
We use your personal data in order to enable us to deliver goods and
services we provide in accordance with our contractual obligations,
including the provision of administrative and technical support. For the
purposes of the General Data Protection Regulation ("GDPR") and UK data
protection laws, when processing your personal data we are relying on the
legal basis of:
• Our contract with you
• Our legitimate
interest in being able to take payment from you by debit or credit card.
We rely on this legitimate interest when we take your debit or credit card
details and pass them to a third party for their card payment services
provider to process
The information we collect and process is
required for us to be able to perform our contractual obligations and
receive payment from you for the goods and services that we provide.
Should you fail to provide this information, we would not be able to
deliver under the terms of our contract with you.
Sharing your information with others
We do not share your
personal data with other parties unless it is required to fulfil our
contract with yourselves. We may also share your personal data with the
third party that we use for card payment services to enable us to take
payment from you by debit or credit card.
How long your
information is kept
We keep your personal data only for as
long as necessary. We keep your contact information until we consider
there is no need to provide administrative or technical support or until
you request it to be erased.
Your rights
Under certain circumstances, by law you have the right to:
•
Request access to your personal data (commonly known as a "data subject
access request"). This enables you to receive a copy of the personal data
we hold about you and to check that we are lawfully processing it
•
Request correction of the personal data that we hold about you. This
enables you to have any incomplete or inaccurate information we hold about
you corrected
• Request erasure of your personal data. This enables you
to ask us to delete or remove personal data where there is no good reason
for us to continue processing it. You also have the right to ask us to
delete or remove your personal data where you have exercised your right to
object to processing (see below)
• Object to processing of your
personal data in particular ways, including processing based on the lawful
basis of legitimate interests and direct marketing. RJW Ltd does not use
your data for direct marketing
• Request the restriction of processing
of your personal data. This enables you to ask us to suspend the
processing of personal data about you, for example if you want us to
establish its accuracy or the reason for processing it
• Request the
transfer of your personal data to yourself or another party in a safe and
secure way, without affecting its usability, for example in a format that
is structured, commonly used, and machine-readable
Please note that
the above rights are not absolute, and we may be entitled to refuse
requests where exceptions apply. Further details regarding these rights
can be found on the Information Commissioner’s Office website:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Log Files
Like most standard website
servers we use log files. This includes internet protocol (IP) addresses,
browser type, internet service provider (ISP), referring/exit pages,
platform type, date/time stamp, and number of clicks to analyse trends,
administer the site, track user’s movement, and gather broad demographic
information. IP addresses, etc. are not linked to personally identifiable
information.
Cookies
A cookie is a piece of data stored on the
user’s computer tied to information about the user - the majority of
websites use Cookies.
When someone visits our website we use a
third party service, Google Analytics, to collect standard internet log
information and details of visitor behaviour patterns. We do this to find
out things such as the number of visitors to the various parts of the
site. This information is only processed in a way which does not identify
anyone.
We also embed videos from our YouTube channel to show how
equipment in use - YouTube also uses Cookies for the service it provides.
By using this website it is assumed you are happy with
cookies - implied consent. If you aren't happy with cookies then you
should use the options in your browser to manage them - see your browser
Help for more information.
Contact and complaints
If you have any queries about this
privacy policy or how we process your personal data, or if you wish to
exercise any of your legal rights, you may contact RJW Ltd:
• by email:
office@rjwltd.co.uk
• by telephone: 01732763122 (+44 1732763122)
•
or by post:
RJW Ltd of Unit A5 Chaucer Business Park, Watery Lane, Kemsing,
Sevenoaks, Kent. TN15 6PW.
If you are not satisfied with how we are
processing your personal data, you can make a complaint to the Information
Commissioner. You can find out more about your rights under applicable
data protection laws from the Information Commissioner’s Office website:
https://ico.org.uk/